brownrodster
Well-Known Member
Our product is service--that is all we can sell and for a long time we were the best at it but, I do agree, we need to return our focus to customer service.
This pickup compliance is UPS' attempt at a return to customer service in a number driven environment. This is the only way UPS can quantify customer service.
We need a stat to post so some suit can look at a computer and feel proud that we serviced the customer even if that stat does in no way reflect reality.