Yeah, I think those are unwriiten rules.I wonder if do your best was rule 11?
earn your keep everyday rule 12
take pride in your workmanship 13
represent union labor well rule 14?
. I cant tell an old person who takes 10 minutes to find their checkbook, and 8 minutes to get where she keeps it that I cant wait on her. Im not the bully UPS is.
I can. I will dump stops and run. I don't care. We don't get diciplined for poor customer service or getting complaints. We only get diciplined for failing to maintain production standards. Which is all that matters. Service is contrary to production.
You can get away with murder at UPS if you look good on paper while doing it.
United Parcel Service
United Parcel Service
United Parcel Service
Drivers like me, Sober, Scratch, re-raise, upsgrunt, dilli, OI, tooner, Red and some of the other old fogies here are what put the Service in UPS. Call me old school and I will thank you for the compliment.
Let me give you a quick example. Had 2 pkgs for one of my Avon ladies. I was running early and she was getting her kids from school. Tried again later as her house is on my pickups--still not home. Tried a third time as her house is on the way to my drop boxes--she was finally home. Turns out she was sick and couldn't get to the door the 2nd time I was there. Probably took me an extra five minutes total to take care of the customer. I took credit for the first attempt and dup on the next two attempts. Win/win as she got her Avon and I got rid of my only send agains.
It sounds as though you would have made the one attempt and been done with it, which would have been well within the methods. Yet the customer would still be waiting for her Avon.
The funny thing is I am able to combine production and service and could easily run your ass in to the ground without breaking a sweat.
I give great service and if I look bad on the reports so be it. Ups can't take away my pride and this job is costomer service don't forget it. It's always your responsibility to take care of your little postage stamp you call a route. Don't let ups take away your morals brown up and take it like a man.I can. I will dump stops and run. I don't care. We don't get diciplined for poor customer service or getting complaints. We only get diciplined for failing to maintain production standards. Which is all that matters. Service is contrary to production.
You can get away with murder at UPS if you look good on paper while doing it.
Rule number 11 is you will work 11hrs.I wonder if do your best was rule 11?
earn your keep everyday rule 12
take pride in your workmanship 13
represent union labor well rule 14?
That really sucks Sat!