Just because they show packages that they say were UPS delivered........Do we know that for sure........I can go home and get a package that was delivered by UPS, load it with rocks and throw it through my front window, take a picture of it and send it to them to post...........I myself have never had a damaged parcel from UPS. One must be very carefull making statements like that. E-mail is the same way, we as humans communicate at many levels and if we can not hear the tone of their voice, their body posture it is very difficult to really know how to take it.