dannyboy
From the promised LAND
It seems that there are some threads that the mods think need closed, but then feel like they just have to continue (giggling here)
Guys, If I did something to get on your nerves, I appologize.
As an ole worn out UPSer (who still owns UPS stock, and really loved what I did (for the most part)), I have both the experience of being on road with lots of customers, and now being one myself. When you can connect the dots, it helps.
I realise UPS cant deliver all businesses by lunch time. But I also dont agree with businesses having to wait till 4:30 for their delivery and pickup at the same time, because EDD told them to deliver a bunch of rezzies near by.
The better service we can offer (yes, service beyond what we promise, instead of barely making that promise), the more business we can capture. For the most part, the driver is the driving force behind that service, and do what they can.
That last mile of service is up to the management and sales team, a group that in many cases is a faceless, nameless person that we might see around every two or three years. When we dont see team work from the top, its hard to grow it from the bottom.
d
Guys, If I did something to get on your nerves, I appologize.
As an ole worn out UPSer (who still owns UPS stock, and really loved what I did (for the most part)), I have both the experience of being on road with lots of customers, and now being one myself. When you can connect the dots, it helps.
I realise UPS cant deliver all businesses by lunch time. But I also dont agree with businesses having to wait till 4:30 for their delivery and pickup at the same time, because EDD told them to deliver a bunch of rezzies near by.
The better service we can offer (yes, service beyond what we promise, instead of barely making that promise), the more business we can capture. For the most part, the driver is the driving force behind that service, and do what they can.
That last mile of service is up to the management and sales team, a group that in many cases is a faceless, nameless person that we might see around every two or three years. When we dont see team work from the top, its hard to grow it from the bottom.
d