Since we tend to post negative threads about how UPS is mismanaged, has bad employees, is brown in ways that relate to excrement, I figured we could all use a moral boost. Why don't we try posting stories of times you or someone you know has gone above and beyond the call of duty with UPS. I'll start with some brief stories about how I have helped customers who have either made mistakes, or have had to deal with us making mistakes. Story 1: When I was first promoted to p/t management I was still working for a small ASO in Dallas. There was a small boutique next to us who shipped out prom dressed through us. This particular instance they shipped out a prom dress to a sorority girl at TCU in Fort Worth, but the girls mother (who ordered the dress) gave us the wrong address. The package was sent out Saturday delivery, but since the address was bad UPS couldn't deliver it. The prom was that night and the girl was in tears because UPS couldn't deliver the dress. I drove on my day off to Fort Worth, searched through the hub, found the package, and delivered it to her in the early afternoon so she was able to wear the dress to the prom that night. Happy shipper, happy mother, happy sorority girl. And I got a $100 tip in the mail from her mom. Everyone happy. Story 2: While still working in the Dallas building we had a NDA envelope that was misloaded when it went out for delivery, so the driver was unable to make an attempt on it. This particular package contained an American Express card for a Microsoft executive who was flying to China the next day at 9AM. I finally found the package at about 10PM after it was loaded into an air can. I met the exec at DFW the next morning at about 6AM, before he started his check in at the airport. Customer wasn't exactly thrilled that we misloaded his package in the first place, but was atleast happy that UPS had gone out of it's way to make sure he had his Microsoft AmEx card for his business trip.