Over the years I've had several of my PU complaining about the costs of shipping. The owners of these businesses. I think they want to see if I can somehow get them a better rate. I give them their local sales person business card, which they have anyway, and say give them a call. At some point they start to tell me how X or the junk mail delivery service offers such better rates. OK? And at some point they switch. It lasts a few weeks to a few months max and they are back. Especially if they go postal. "They didn't show up over half the time!" "If they did show up they were showing up as we were leaving!" They all came back. The company has gotten worse for sure but we are still number one in service. No business wants to be sending its customers emails that the product has shipped only to have it ship four days later. One local business, an artisan cookie place that charges $2.50 PER COOKIE, told me when they switched back, you get here at the same time every single day. And when you are late we still know you'll get here before we close. I mean heck most of my customers have my phone number. If something is going wrong they just call me. Try calling the junk mail delivery service.