XFILED
Well-Known Member
Was handed the August Frontline transcript today...I just wanted to post this one section from MT3....sorry its long..
"We all understand the global economy and how it affects are customers and Fedex.We are like companies everywhere that are looking to improve efficiencies and remain competitive and in a very tough market place.With the state of our business as it is,we have to REDUCE hours to match the lower volume and stops.We need everyone fully contributing and working together in every aspect of the day.And focusing on key priorities will help us work as efficiently as possible and provide customers great service.
It starts with putting the right number of routes onroad for the days volume.Followed by running the planned flow rate for the AM sort and get the sort down on time.During the sort,we should correct exceptions and get those packages to couriers to take onroad.After sort down,all routes should be balanced with a full load.Then get on-road at your planned leave building time.On your route,do what you reasonably can to deliver bad address and customer-not-in exceptions.An important point regarding the customer experience is ... we should not bring back shipments if you can effectively work with Dispatch to get them delivered.And hitting your return to building goal is the key to closing out a efficient day of work.
On-road is the biggest part of our daily operation and our largest opportunity for improvement.Your Managers will be placing more emphasis on working with you to use Best Practices to work safely and efficiently throughout your day to save time."
"We all understand the global economy and how it affects are customers and Fedex.We are like companies everywhere that are looking to improve efficiencies and remain competitive and in a very tough market place.With the state of our business as it is,we have to REDUCE hours to match the lower volume and stops.We need everyone fully contributing and working together in every aspect of the day.And focusing on key priorities will help us work as efficiently as possible and provide customers great service.
It starts with putting the right number of routes onroad for the days volume.Followed by running the planned flow rate for the AM sort and get the sort down on time.During the sort,we should correct exceptions and get those packages to couriers to take onroad.After sort down,all routes should be balanced with a full load.Then get on-road at your planned leave building time.On your route,do what you reasonably can to deliver bad address and customer-not-in exceptions.An important point regarding the customer experience is ... we should not bring back shipments if you can effectively work with Dispatch to get them delivered.And hitting your return to building goal is the key to closing out a efficient day of work.
On-road is the biggest part of our daily operation and our largest opportunity for improvement.Your Managers will be placing more emphasis on working with you to use Best Practices to work safely and efficiently throughout your day to save time."