My two cents:
UpsState is correct in everything he says here. I am not idolizing him, but he takes the BS that is thrown at him (alot) and handles it professionally (consistently).
All this crap about taking money from a "Brother" is part of the problem with UPS, and specifically UPSers, and much more specifically; Jimstud.
Jimstud's argument is that "Working off the clock" takes OT from a Brother. With his logic, should UPS continue to pay for us going to the bathroom? I don't want to get into a debate about what is "Payable" and what is not; but most should understand what I mean.
UPS is not like a computer that can account for every blessed nano-second of what is being done.
I am a UPSer as well as a Customer. I don't know what difficulty guys like UpsState go through to deliver my package at 7:00pm or so, but I am glad that he does it. It PERSONALIZES the delivery. That's what we are. If he insisted to be paid for it, the breakdown starts from within and propels outwards.
Maybe it is not management that is "brainwashed".
UpsState: Thanks for your level of Service.
It is such a small event, but a "normal" event with you internally (I presume).
Swordfish: Meeting Customers???? Motel 6 or better? (wink)