Fred's Myth
Nonhyphenated American
DRA builds the route and stop order. If the engineer who set up ROADS is (in myROADS doesn't set goals.
You're going with the assumption that swings who nuke goals aren't working safely.
he's only being asked to fix one deficiency, and he's not being asked to do a lot in order to close the gap.
experience) incompetent, then WAD is a setup for failure. Goals can't be accomplished.
I made no assumptions regarding swings because I WAS one, followed the rules, and knew what my fellow swings did in violation of those rules.
Lazy or incompetent managers were as responsible for 'deficiencies' as the couriers. One example was our station route&number restructure. I consistently beat my goals by 5% before the change. After, I couldn't hit 85% of goal, with no change to the route except route number. Took them 6 months to figure out they left the previous goals of the route number in place.
My point is, the courier always gets blamed when that's not always the reality. Management passes the buck, mostly because they're cowards or incompetent themselves.