I'm not using my screen name here because by relating an actual event it would be too easy for someone to connect the dots. This event is true; I wish it was not. One day last week our air was late. It arrived just as the PCM ended. So we have a driver sort and load. WRONG! The decision was made that the center did not need that extra sort and load time charged against the preload operation and all the drivers were told to leave the building. We left the building with our air sitting on the dock. Let me repeat that; we left the building with our air sitting on the dock. I know some of you old school guys are reading this in disbelief. If we had left the building with that air we could have made service on at least 95% of the stops. As it was, only the savers were delivered on time because we have extended areas and by the time the air was shuttled out to us the commit time was history. For the sake of hiding some numbers on a report, hundreds of customers did not get the service that they paid for ( our premium service ). From the UPS Charter: We believe that integrity and excellence are the core of all we do. We believe that attention to our customers’ changing needs is central to the success of UPS. We serve the evolving distribution, logistics, and commerce needs of our customers worldwide, offering excellence and value in all we do. We maintain an environment that enables us to treat every customer as if they are our only one.