Can you get fired for customer complaints?
- Thread starter Ipopsheep
- Start date
Brisket
Well-Known Member
Paragraph please, but why were you in her kitchen? I put the box ( if it’s huge) just on the door frame and slide it in and politely explain that’s as far as I can go ( avoids any possible conflicts) . CYA.
Been In Brown Too Long
Ex-Package Donkey
Customers that are nice get the above and beyond service. Customers that are a P.I.T.A. get the bare minimum. That means deliveries just inside the door. That's it. You're nobody's stock boy.
zubenelgenubi
I'm a star
It sounds like a restaurant to me.
Can the center manager fire you for bad customer service? Seems like my center manager at my center just doesn't want to be bothered with customers complaining. He would rather have us take it to the back of the restaurant and put it wherever they want it and give them good customer service rather then just slide stuff in the front door and leave. I personally want to get in and out and get done with the day. I don't want to be stuck catering to a customer I want to strangle.
Brisket
Well-Known Member
You’re right, my bad I read it again and it does sound like one, or maybe a bakery, but still would go just inside and against a wall and out I would be.
Brisket
Well-Known Member
Just gotta suck it up buttercup ( within reason).
Brown287
Im not the Mail Man!
You need to own your route.....in other words establish a delivery point and never deviate from it.
Outside of anything aggressively profane or something that could be deemed intimidating I’d laugh at my center manager if I was defending you and have this quickly dismissed.
Benben
Working on a new degree, Masters in BS Detecting!
Someone earlier said Kentucky. If it's the family goat then your in trouble. Sheep are fair game in Kentucky, esp. during basketball season.
Kentucky, where men are men and the sheep are always afraid!
Indecisi0n
Well-Known Member
They ask for it looking all cute and stuff.
Benben
Working on a new degree, Masters in BS Detecting!
The term, "petting," began in Kentucky!
Everyone just assumed they meant with their sisters!
Your reply to her was probably longer than running up the stairs. Who cares if you have a lot of air. Is it your air? Be nice to the customer even when they aren’t. It pissed them off more when you play it cool. Next time respond to everything with “Cool!”.I parked on the road and walked up a winding driveway then up a flight of stairs then inside to another flight of stairs to the front desk of a hotel. Delivered to front desk via CIR. Walked all the way back down to the package car when I hear a someone yelling UPS from the hotel. I walk all the way back up there thinking I did something wrong. She said she had a package for me but decided to use Fed ex instead. I replied "I wish you would have told me that before I walked all the way back up here. I have a lot of air to deliver and other customers that are relying on me." She isbecause I was rude but I was ffing really annoyed buy her snotty self entitled millennial attitude.
BigUnionGuy
Got the T-Shirt
Your reply to her was probably longer than running up the stairs. Who cares if you have a lot of air. Is it your air? Be nice to the customer even when they aren’t. It
The less verbal interaction you have with customers.... all the better.
just chillin'
Rest in peace wooba
Depending on your supplement, the Local will usually go through at least the panel section of your grievance language. If it has any possible criminal element, it is usually hard for the grievant to participate and give any details. They are trying to stay out of jail and not allowed to give details.
Your stew looks good. That salad looks like you got it from a hospital cafeteria though.
clean hairy
Well-Known Member
Or reply with "cool story!"Your reply to her was probably longer than running up the stairs. Who cares if you have a lot of air. Is it your air? Be nice to the customer even when they aren’t. It
Not for "he was rude" type complaints.
I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.
Put in Not ready one and walk away.
Bet it doesn't happen again....
