Can you get fired for customer complaints?

[Brisket]

I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.

Deliver them all to housekeeping. Let them deal with it. Lol.

 

[Brisket]

Put in Not ready one and walk away.
Bet it doesn't happen again....

Not in you mean?

 

[scooby0048]

I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.

Sheet them all as refused.

 

[IVE GOTTA PACKAGE 4U]

Not in you mean?

No. Not ready. They was there so that can't be not in

Trust me do it sometime, people will change their mind about being a pecker head about it.

 

[IVE GOTTA PACKAGE 4U]

Sheet them all as refused.

What a D*

 

[scooby0048]

What a D*

Wrong...she was ready but unwilling, she was in and not out. She chose not to take a minute to accept the packages so therefore, she refused them. friend* her and friend* you! lol

 

[IVE GOTTA PACKAGE 4U]

Wrong...she was ready but unwilling, she was in and not out. She chose not to take a minute to accept the packages so therefore, she refused them. friend* her and friend* you! lol

If she was hot and showing some clevagcl, you would have waited.
Don't BS me Pal.

 

[scooby0048]

If she was hot and showing some clevagcl, you would have waited.
Don't BS me Pal.

<<<<< Whats that say under my picture? Doesn't say Mr.Customer Service

 

[IVE GOTTA PACKAGE 4U]

<<<<< Whats that say under my picture? Doesn't say Mr.Customer Service

I can only see that you like having a big bone in your mouth.

 

[Poop Head]

I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.

Be polite. Tell them you have many more deliveries to make and can't wait. Tell them you will pick up any packages they refuse tomorrow, otherwise you have to take them all back now. The more bitchy and stuck up they are, the more overtly fake nice you gotta be. Eventually, they drop the act and realize that you're just trying to do your job

 

[542thruNthru]

I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.

What did your on road say about the complaint?

You don't have time to wait for her to go through every package. Drop them and go each time.

 

[Dr.Brownz]

I have a customer I want to strangle. I walk into a hotel with 20-30 packages and clerk wants to look at everyone of them. She wants to tell me which ones go to housekeeping and which guest are here and which guest have left by looking in her computer. Friday I walked into the hotel and its full of hotel guest waiting in line to get help. I asked her where she wanted her packages and she puts up her hand "suggesting I should wait a minute". I said, I can put the packages wherever you want and you can sort them out later when you have time. She says she will be with me after she helps all her customers. At this time 2 more people walk up and need her help. I then say that I do not have time and I will set her packages next to the desk. She responded that "You have to put them in the correct rooms. Its your JOB!" None of the packages say a room number or say housekeeping or anything. Just peoples names. I responded, "I am sorry, I have to go. here are your packages and have a nice weekend." I read her name tag and did a CIR. Of course I have a complaint against me know. But I cant wait 30-40 mins while she sorts her packages and look people up in the computer. What do I tell my boss on Monday when he confronts me with this customer complaint. What does the Union say about this kind of customer problems. BTW she was extremely rude and snotty.

Tell boss fine I'll wait for hours next time

 

[Brownslave688]

What did your on road say about the complaint?

You don't have time to wait for her to go through every package. Drop them and go each time.

Someone made the mistake of letting her do it the first time.

Each address gets 1 delivery point where ALL packages go. I’m not a stock boy. I don’t work for your receiving.

 

[Brownslave688]

Put in Not ready one and walk away.
Bet it doesn't happen again....

Not in you mean?

The customer was there and wouldn’t accept the packages. REFUSED

 

[IVE GOTTA PACKAGE 4U]

The customer was there and wouldn’t accept the packages. REFUSED

Just depends on the attitude. Everyone can have a bad day sometimes but some people are jerks all of the time.

 

[Brownslave688]

Just depends on the attitude. Everyone can have a bad day sometimes but some people are jerks all of the time.

Usually I say ok so you’re refusing them? I’m sending them back.

Then there’s no arguing over what happened.

 

[MrBates]

I parked on the road and walked up a winding driveway then up a flight of stairs then inside to another flight of stairs to the front desk of a hotel. Delivered to front desk via CIR. Walked all the way back down to the package car when I hear a someone yelling UPS from the hotel. I walk all the way back up there thinking I did something wrong. She said she had a package for me but decided to use Fed ex instead. I replied "I wish you would have told me that before I walked all the way back up here. I have a lot of air to deliver and other customers that are relying on me." She is because I was rude but I was ffing really annoyed buy her snotty self entitled millennial attitude.

I have people waste my time all day. Some of them will even apologize and I just smile and tell them it's ok, paid by the hour. You'd be surprised at how many people will start to rush once they find out how happy you are about their assistance in helping you milk the clock. Some weird reverse psychology thing.

To answer your question, as long as there was no dishonesty involved, you should be fine.

 

[Brisket]

The customer was there and wouldn’t accept the packages. REFUSED

Works for me!

 

[Zowert]

I once told a dude to “get a job” while stopped at a light. He replied “Go friend yourself” to which I responded “Eat s#!t” and drove off. The idiot wrote down my truck number and called in. Tried his hardest to get me fired by lying, saying I called him a bunch of homophobic slurs, that I was going to beat him to death, etc. I told the manager the truth, she just told me to watch my mouth.

The steward sitting in with me during this just rolled his eyes.

 

[1989]

Someone made the mistake of letting her do it the first time.

Each address gets 1 delivery point where ALL packages go. I’m not a stock boy. I don’t work for your receiving.

For the most part you are correct, but not at colleges and universities.