Great Post.
But this center manager is tired of asking, reminding, re-training on the same topics everyone complains about. My new style is - I remind, retrain, ask you one last time then I am going to start typing. I am totally over it. I am ten warning letters and 1 suspension a head of last year.[/QUOTE]
I never was a big fan of warning letters... Not that I didn't give out a few.... but my first and foremost approach was to change behavior. If I had to give a warning letter or worse, I feel I failed in my job. With that approach, I always slept at night. If I had to give a warning letter that means that all my attempts at talking to and working wiith an enployee had failed and further corrective action had to take place.
I was never impressed with managers and supervisors who kept track of discipline as if it were a measure of their ability to manage. In fact, it is just the opposite!
To me the measure of success was zero grievances and zero warning letters.
Here is an example - Missed PUs were big in my day. Instead of giving a warning letter for a missed pu, I instructed the driver to pull a sheet from every account and bring all the sheets to me. If he/she had a missed pu the following day, we had proof of a pu record turned in. No further discipline needed, no reason to suspend or fire a driver for missed pus.