Customers that want you to call them..

[UpstateNYUPSer(Ret)]

I like for my pickups to know my cell number. Saves me time.

How can it save you time when you are supposed to be closing out the stop at the pickup location within the +/- 15 minute window?

 

[UPSGUY72]

I like for my pickups to know my cell number. Saves me time.

Delivery customers are annoying.

It just easier when those that rarely ship out sign up for a smart pickup saves me time and them money... The sign in the window also works pretty good.

 

[Indecisi0n]

I will do anything to get rid of it the first time. Otherwise you come back everyday. Who cares if they have your number? Most will delete it at the end of the day.

Anything....

 

[UpstateNYUPSer(Ret)]

It just easier when those that rarely ship out sign up for a smart pickup saves me time and them money... The sign in the window also works pretty good.

I agree 100% with the smart pickup conversion---I have 3 of them---but disagree 100% with pickups that use the sign system. I was burned by a pickup customer a long time ago and since then refuse to acknowledge the "Yes"/"No" or "UPS" signs.

 

[ArcherUTR]

I agree 100% with the smart pickup conversion---I have 3 of them---but disagree 100% with pickups that use the sign system. I was burned by a pickup customer a long time ago and since then refuse to acknowledge the "Yes"/"No" or "UPS" signs.

I feel like the same thing applies to using a phone for pickups. It's can be the appropriate level of customer service depending on the business. Even with a Smart Pick Up, a customer might call and say they are just going to deposit the parcel in a UPS Lettterbox.

With the company's new miles obsession over safety and service, I don't really worry about the integrity aspect. However, if you get a corporate concern about how you failed a pickup account and you try to use the "But I talked to them over the phone!" defense, that is not going to fly.

 

[sortaisle]

I only had to be burned once. Never gave my number out again. I made the mistake (a happy one in the end) of giving the center number to a customer...haha...I would have felt bad if that particular OMS wasn't such an ass. They called all the time.

 

[SmithBarney]

I just tell them I don't have a phone... and UPS/FedEx doesn't buy us phones.