I don't know if this is company wide, but Aetna is the company that administers our Healthcare Spending Accounts (HCSA). I'm having a problem with terrible service and wonder if this is a problem for others. Slow to pay claims, paying only parts of a claim and giving no explanation, not responding to emails, etc. I asked my supervisor who might be a contact person within UPS to try to get this worked out. He made calls, and said believe it or not--no one. As far as he could find out, UPS wants as little to do with it as possible. Take complaints to Aetna. Talk about having the fox guard the henhouse! So is it just lucky 'ole me, or is Aetna just miserable to everyone?