How do the sales people make money on the sales leads that we submit and they get? Is one of the reasons that we are losing business because the sales people take too much out of the sale? Do they get a flat percentage? Are they salaried? What determines how much a shipper will pay to mail a package? I get tired of hearing how expensive UPS is compared to others when the sales person in our center says we are comparable in many areas. If they were really interested in creating more business, perhaps they should put on paper that is easy to understand for everyone what the rates are so that we could give it out to our customers. I just don't have the answers to the questions I get and our sales person never calls them back. Great!