This is pretty interesting reading.
No real comments on the actual problem. I did that elsewhere.
I do want to say that you regular guys need to understand that you don't need to be so defensive. I'd be very surprised if there's any single customer who thinks the drivers or the people who load the trucks or the people who sort are even remotely responsible for the situation. Relax, nobody's mad at you. They do appreciate your efforts, even if saying so isn't top priority at the moment.
I guess what I'm saying is, it's almost like you're indirectly taking the blame by defending yourselves from assumed blame. You shouldn't do that. You're not to blame, so you shouldn't bother trying to defend against it. I know you want to defend your company, but you shouldn't be standing in the line of fire like that when your lives are already rough at the moment.
No real comments on the actual problem. I did that elsewhere.
I do want to say that you regular guys need to understand that you don't need to be so defensive. I'd be very surprised if there's any single customer who thinks the drivers or the people who load the trucks or the people who sort are even remotely responsible for the situation. Relax, nobody's mad at you. They do appreciate your efforts, even if saying so isn't top priority at the moment.
I guess what I'm saying is, it's almost like you're indirectly taking the blame by defending yourselves from assumed blame. You shouldn't do that. You're not to blame, so you shouldn't bother trying to defend against it. I know you want to defend your company, but you shouldn't be standing in the line of fire like that when your lives are already rough at the moment.