Kicked Your Dog
25 Year UPSer/SoCal Feeder
**This is my first post, so I made it count. -CA service provider.
Obviously, nothing could have been done differently to avoid this year's service disaster, and that's entirely Corporate Management's fault.
Since 2006, our impersonal and disconnected brood of witches in Corporate, have maintained a slash and bash mentality in regards to the operations. Routes were cut, feeder runs erased and entire sorts were disbanded. Not to mention the most important asset to our company, OUR PEOPLE, have been forced to separate from the the culture that we once valued and protected, prior to our current CEO and his lackies.
We have not proportionately expanded our capacities, as our volume has demanded, since the national economy rebounded years ago. Instead of expanding capacities, they've increased productivity demands in all facets. How much flow can a preload handle, regardless of PAS? How much physical volume can a package car hold, regardless of technological advances that supposedly make the delivery driver an unskilled worker? It's simple physics: you cannot fit 2 lbs of
in a 1 lb bag.
Regardless of the spike in volume in the last week of peak, there is nothing that can be said other than the corporate plan was flacid and inadequate. Don't we have millions of dollars in technology that is supposed to project volume forecasts and spikes? I know that we have thousands of men and women in brown that were forecasting this disaster, beginning in January '13, as volume capacities in our package cars were maxed from day 1, but, as usual, our input was never sought.
The solution to this problem is complex, but it has a simple beginning: remove the corporate managers who have been instilled since '06 and return to the primary objective of delivering goods with an aura of service. Return to treating our workers as partners and not liabilities and own our customers' loyalty by exceeding their expectations. We will continue to fail in Peak as long as the regular year's workloads are maximized to run at peak proportions and corporate continues to ignore the fact the fact that they are burning out the operation.
Obviously, nothing could have been done differently to avoid this year's service disaster, and that's entirely Corporate Management's fault.
Since 2006, our impersonal and disconnected brood of witches in Corporate, have maintained a slash and bash mentality in regards to the operations. Routes were cut, feeder runs erased and entire sorts were disbanded. Not to mention the most important asset to our company, OUR PEOPLE, have been forced to separate from the the culture that we once valued and protected, prior to our current CEO and his lackies.
We have not proportionately expanded our capacities, as our volume has demanded, since the national economy rebounded years ago. Instead of expanding capacities, they've increased productivity demands in all facets. How much flow can a preload handle, regardless of PAS? How much physical volume can a package car hold, regardless of technological advances that supposedly make the delivery driver an unskilled worker? It's simple physics: you cannot fit 2 lbs of
in a 1 lb bag. Regardless of the spike in volume in the last week of peak, there is nothing that can be said other than the corporate plan was flacid and inadequate. Don't we have millions of dollars in technology that is supposed to project volume forecasts and spikes? I know that we have thousands of men and women in brown that were forecasting this disaster, beginning in January '13, as volume capacities in our package cars were maxed from day 1, but, as usual, our input was never sought.
The solution to this problem is complex, but it has a simple beginning: remove the corporate managers who have been instilled since '06 and return to the primary objective of delivering goods with an aura of service. Return to treating our workers as partners and not liabilities and own our customers' loyalty by exceeding their expectations. We will continue to fail in Peak as long as the regular year's workloads are maximized to run at peak proportions and corporate continues to ignore the fact the fact that they are burning out the operation.
