FedEx management is the gold standard of Dunning-Kruger and the Peter Principle. Because most managers are former drivers who have no qualifications beyond the AIM program, you end up with company full of operations managers whose only professional know how is regurgitating the BS that is given to them from their bosses. They aren’t taught how to manage money or lead people or anything like that. Outside the four walls of FedEx, they don’t have the real world skills to manage a Taco Bell, but because they rose a rank in FedEx, they delude themselves into thinking they are smart, capable decision makers who have something that the rest of the couriers don’t. The only thing they have that any driver doesn’t is a completely unearned sense of arrogance and self-importance.