the support functions didn't get gutted until the 2012 transformation
you can still see the effects of it on iGate, where basically all knowledge and passed-down experience stopped dead in its tracks because there aren't enough people to keep it updated
it also led to a centralization in decision-making under Corporate, so instead of your local division staff giving advice to your management, now they have
no advice at all or vague instructions from Corp
i guess you guys can chuckle at the support guys losing their jobs, but a lot of the
you also complain about is directly linked to them not being there anymore
edit: just to clear it up, i actually think we have the right number of support staff now, but the way they gutted it and didn't intelligently reassign the work that needed to be done has led to a lot of chaos and wasted effort that is no where close to being fixed even 5 years later