Lost Medical Specimens

Discussion in 'UPS Cartage Services, Inc.' started by Edward Poshtakohi, Aug 21, 2018.

  1. Edward Poshtakohi

    Edward Poshtakohi New Member

    Good morning!
    I work for a medical office that sends specimens for cancer screening to a pathology lab using UPS. My issue is the box was put into a UPS drop box in Denver, CO without a label and is now MIA. As I'm sure you can imagine, it is incredibly important that we find these specimens and quickly. I have been calling the UPS Customer Care number and have been hitting roadblock after roadblock. I can't imagine that UPS would not have a holding space for undeliverable biological substance paks. If anyone could help by providing an contact name, number and/or email it would be greatly appreciated.

    Thank you
  2. upschuck

    upschuck Well-Known Member

    They may have put another label on it and sent it on its way. I'm sure they knew it was medical, and did their best to do that.
  3. Edward Poshtakohi

    Edward Poshtakohi New Member

    That would be amazing if they did. I'm a little concerned because usually the lab would receive the specimens the next day. However, as of today, still nothing on file.

    Thank you for responding.
  4. BigUnionGuy

    BigUnionGuy Got the T-Shirt

    Without a label, what did you think was going to happen ?

    A package without a label will first go to a clerk, who will open it.... and try to determine

    either the shipper or the consignee. After that, it will sit in the local "over-goods" secure

    cage. After a finite period of time (barring it can't be identified) it will be sent to a regional

    over-goods location, at which point it will be held for another finite time period and either

    be destroyed or auctioned off at some point.
  5. upschuck

    upschuck Well-Known Member

    May take time, was there an invoice or address inside the package?
  6. oldngray

    oldngray nowhere special

    Biohazard with no address may have been destroyed. How long do you expect UPS to hold them?

    @barnyard knows though.
  7. Thead Shi

    Thead Shi Member

    Agreed. Look at it from a non medicinal personel.

    Shipping company recieves an unlabeled box with unknown biological materials... Idk about you but I’m not gonna just throw that on the shelf. Check with the towns PD maybe you will get lucky.