I don't disagree with most of what has been said here, but lets be realistic, just for once. The higher Archy in UP$ is truly only concerned with todays stock price. All the rhetoric about commitment to the customer, keeping our reputation excellent, blah blah blah are simply catch phrases to keep mid management down to the newest hire humping it to the tune of hundreds of millions of dollars income. Don't get me wrong, I do believe that giving our customers what they pay for (and sometimes more) is very important but the commitment is placed on us, we have to fix what the big boys up stairs eff up. The air operation is a joke, PAS doesn't work as designed and new service enhancements are unrealistic, but let not a driver criticize any of them in the ear shot of anyone higher than an OCS. The inside of Jim Casey's coffin must look like a turnstile at Grand Central Station from all the turning.