In our center they tell us at every PCM that we MUST call if we have more than 5 send agains. It seems that one of the guys in our center a few weeks ago brought back three quarters of his load in send agains. This does seem a tad excessive, so now I have to use my minutes to call every time I have more than 5 send agains, which is every day even with the "triangle method."
Now there is a waste of time for drivers and UPS management. What a poor business decision.
I have never seen any UPS route where 75% of the load consisted of send agains. I have seen where drivers did not make any attempts at all, and record packages as send agains.
Something was going on with this driver on that particular day. Maybe a personal problem, new route, hates UPS - who knows.
If it were me running the center, I would have talked with every person I could at every address noted as a send again on the driver's route. I would then get signed statements if the consignees were available to receive their packages at the date and time noted on the delivery records.
Then I would have terminated the driver for falsifying UPS records.
Let the process takes it course, and serve as a message to the center regarding service commitments and customer expectations.
Not inconvenience all the drivers in the center for one driver's actions.
Just my thoughts.