I'm PMing Steve, but in the future here's what I would do if I were in his place.
1. Submit a SLIM lead - Involves and notifies BD. If nothing happens, that's a BD problem.
2. Notify Center Management - Which Steve Did
3. Based on a response or lack there of on each of these (72 Business hours would be considered reasonable) proivde the customer with a the Corporate 800 number.
By doing 1 and 2 you would effectively cover Operations and BD so that if nothing is done, there is a paper trail that somebody blew it.
I don't have that number handy, so if somebody else could post it that'd be great.
1. Submit a SLIM lead - Involves and notifies BD. If nothing happens, that's a BD problem.
2. Notify Center Management - Which Steve Did
3. Based on a response or lack there of on each of these (72 Business hours would be considered reasonable) proivde the customer with a the Corporate 800 number.
By doing 1 and 2 you would effectively cover Operations and BD so that if nothing is done, there is a paper trail that somebody blew it.
I don't have that number handy, so if somebody else could post it that'd be great.