This past peak a building 50 miles away was sinking. Our OC's had to go there for two weeks to help out. Last year, different building, same thing. 70-80 hours each week. Another was transferred to another building where the traffic was so bad he had to get an apartment near it. Another thing to consider is the center manager. If he she is a RICHARD(seems like they all are like this lately) and only cares about how many times a driver put it in reverse or if he honks the horn at every squirrel, they also can make it miserable. I know all the OC's, the drivers, the clerks, the OMS's hate the center manager we currently have.