The things customers say or do...

[browniehound]

How about this one. A package is slightly torn, crushed or looking a little beat-up and the reciever wants you to mark it damaged. I usually just put "open" in the remarks column just to appease him. I never write damaged. However, I have this one dingle-head that flips out when UPS re-tapes his package and doesn't notify him. He is constantly pissing and moaning to me that its not right and unethical to re-tape his box and not notify him in some way and he doesn't even own the company. He just works there.

So, why should he care? He's not paying for it. Why does he insist that he be notified? He already knows its been re-packaged because he tells me its obvious. Why does he insist on recieving information that he already has?

I wouldn't care except I have to listen to it every time. I have to hide my true feelings (throwing him off the dock and kicking him in the face a few times) while he stands there and rips me and UPS a new one in a nasty tone. This is followed up by the usual "tell your supervisor I'm seriously considering switching to Fed-Ex (he doesn't make the shipping decisions).

Ok buddy, do you think Fed-Ex is going to notify you every time they re-tape a parcel?

It all comes down to a basic observation of the world of mine: Why do people get ticked off by such trivial matters? Is life that dull? Many people in this world have to worry about where to get clean water. Not this guy. Not being notified about re-taped parcels are top-priority on his worry list. Like leaving a parcel in the garage instead of the front door. Are they mad because they have to walk 10 feet to get their parcel? Unbelievable.

 

[UpstateNYUPSer(Ret)]

For customers like that I put "rewrap" in the remarks column.

I also never put "damaged"---I will put "poor pack" or "box slightly crushed" or something along those lines but I never put "damaged" as the contents are not "damaged".

 

[uber]

'box slightly crushed' doesn't even fit in the remarks field.

 

[Indecisi0n]

'box slightly crushed' doesn't even fit in the remarks field.

"Beat up box" does.

 

[HomeDelivery]

Ok buddy, do you think Fed-Ex is going to notify you every time they re-tape a parcel?

sometimes they do use a special decal saying that the contents were re-packed & was checked if everything was inside...

one time i had an accordian-looking box on my pile, similar to the following pic:



um, no way am i loading this in my package car; sent to QA for a re-pack...

others have slightly opened sides & i just tape 'em up myself during the pre-load/sort (we load our vehicles ourselves for free)

 

[bleedinbrown58]

sometimes they do use a special decal saying that the contents were re-packed & was checked if everything was inside...

one time i had an accordian-looking box on my pile, similar to the following pic:

View attachment 9504

um, no way am i loading this in my package car; sent to QA for a re-pack...

others have slightly opened sides & i just tape 'em up myself during the pre-load/sort (we load our vehicles ourselves for free)

It's ridiculous, I'll have a stack of packages like that "accordian picture" by the end of the sort that I refuse to load.....send them back for rewraps. The pt sup says well, at least they're not open, so he loads them himself.

 

[FilingBluesFL]

I used to deliver Methadone to a Meth Rehab clinic. Overheard the "junkies" outside say "don't mess with him or the packages, I hear they've got GPS on them"
as a side note they used to send out a "security guard" to escort me in... This person was wider than they were tall, and they weren't tall, I felt safer knowing the meth-heads weren't too bright.

We had a driver fired for stealing boxes of pills. The packages were tracked by GPS. They found them in the back of his personal car. He would come in before start time, take them off another package car, and then put them in his personal car.

It's ridiculous, I'll have a stack of packages like that "accordian picture" by the end of the sort that I refuse to load.....send them back for rewraps. The pt sup says well, at least they're not open, so he loads them himself.

Sounds like free money to me, Supervisor performing hourly work. Easy money!

A route I used to do, had a woman that would get medicine quite frequently. Always signature required, and she would ALWAYS demand I stand there and wait while she counted each and EVERY SINGLE PILL to make sure that they were ALL there.

"Ma'am, you can't have the package until you sign for it."

"I'm not going to sign for it until I can count that all my pills are there because YOU PEOPLE STEAL THEM."

"Nothing in this or any other package is worth my job."

"I'll sign for it, but you're going to wait until I count every pill in this bag!"

*signs for package, turns her back to go into house and count, I get in PC and leave*

She fell for it the first couple times, then she caught on. "Don't you dare leave, or there will be hell to pay!"

"That's ok, you can come pick it up at the customer counter, and they will give you PLENTY of time to count your pills, all day if you choose. Have a nice day."

 

[lookingleft]

Had a customer ask me the other day while it was 95 deg out and I was soaked in sweat if it was raining outside . My reply was yea it was raining sunshine.

 

[SmithBarney]

My new favorite. Typical resi release(sometimes sig req) Happens every so often here middle south
ME:I knock/ring bell
Cust: Who-it!(this is southern remember)
MEas I'm walking away) FEDEX
Cust: WHO-IT! WHO-IT!

The alternative when it's a SIG REQ
Me (KNOCK KNOCK)
cust: Who-it!?
Me: FEDEX
cust WHOOO!
(at this point I really want to say get off your couch and come to the door)
Me: friend.E.D.E.X(slowly)
cust: well come in...
ME: We don't come in, I need a signature.


I used to deliver in a college area.
ME(knock)
COED: Come on in the doors unlocked...(of course both guys and girls near campus would just say come in..)
(man that could have been trouble, was always tempted to just stroll in a sit on a couch...)

 

[Operational needs]

Went to a door that had a note attached: Postman, doorbell is broken, please knock or call --------. Uh, no. Dropped package, knocked on door and started walking away. A Korean woman comes out of the house, loudly says Hello! then proceeds to clap her hands three times. If looks could kill..... Took everything I had in me to bite my tongue and keep it moving. How rude!!

 

[wayfair]

I wouldn't care except I have to listen to it every time. I have to hide my true feelings (throwing him off the dock and kicking him in the face a few times) while he stands there and rips me and UPS a new one in a nasty tone. This is followed up by the usual "tell your supervisor I'm seriously considering switching to Fed-Ex (he doesn't make the shipping decisions).

Used to deliver to a company that handles medical supplies for Doctors and hospitals, if any boxes had damage to them, they'd refuse 'em without question

 

[FilingBluesFL]

Used to deliver to a company that handles medical supplies for Doctors and hospitals, if any boxes had damage to them, they'd refuse 'em without question

Nowadays when people comment on or ask why a box is a bit mushed or rough looking, I've just started saying:

"Our new ad campaign is "We love Logistics." We're now required to hug every box, and well, yours just happened to get extra hugs today. Have a nice day."

Usually leaves them speechless.

 

[morgahorse]

customer: "where's my regular guy?"
me: "he took the day off to go golfing and got stuck in the ball washer."

 

[728ups]

I have heard this several times this week : "Why you knockin on my dam door at 930 at night??????"

 

[Indecisi0n]

I have heard this several times this week : "Why you knockin on my dam door at 930 at night??????"

Because for the past 10 years you have had a note on the door that reads "knock doorbell broken".

 

[rod]

customer: "where's my regular guy?"
me: "he took the day off to go golfing and got stuck in the ball washer."

I used to tell people that their regular driver got thrown in jail for molesting some farmers sheep

 

[MayorOfMaricamp]

Ya gotta love it when you ring or knock, put the package down by the door or behind a pillar, start walking back to your truck and the customer comes out, walks right past the pkg and yells "hey, did you need something?"


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[iowa boy]

Ya gotta love it when you ring or knock, put the package down by the door or behind a pillar, start walking back to your truck and the customer comes out, walks right past the pkg and yells "hey, did you need something?"


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This is when I turn around and tell them to "look down."

 

[IVE GOTTA PACKAGE 4U]

I delivered a computer to a house. Customer opens the door, little kid comes running out and says " thankyou for the computer,my mom and dad wouldn't buy me one" .........it was so funny, I didnt know what to say!

 

[wayfair]

I used to tell people that their regular driver got thrown in jail for molesting some farmers sheep

A TCD used to tell my customers that I was in rehab... fuqer...