Indecisi0n
Well-Known Member
Sounds like refused to me.
Those customers you wanna strangle
- Thread starter Rack em
- Start date
Rack em
Made the Podium
Come back in 5 minutes? I would have sheeted tham as closed holiday then and there lol.
One time on a Friday I was delivering to Target and I rang their buzzer for a solid 2 minutes and finally someone came to the door. He wouldnt let me in to open the dock door and he said I would have to come back in 15 minutes because the guy who works receiving was on his break. HE WAS ON BREAK AT 8:30 IN THE MORNING! I told the guy that he signs for the stuff now or they get the crap on Monday. He refused so I left. The little green light came on saying I had to reattempt Target, but didnt say when. I ended up pre recording all the packages and pulling back to their dock at 4:58 just in case I had to put them as closed real fast lol
Geo926
Well-Known Member
Actually he told me to wait 5 minutes and I said I'd be back. I had other deliveries right down the same road. What's even worse is this place has to have 4 hard speed bumps coming in and out. Feel like you're off roading going over them.
tourists24
Well-Known Member
would've just been RTS here.... refused
Operational needs
Virescit Vulnere Virtus
.
rod
Retired 22 years
I used to hate delivering to a new building construction site. No one ever wanted to sign for anything. I got so the first time I had a delivery I would make it a point to hunt down whoever was in charge of the project and tell them that from that time on I would pull into their site--lay on the horn--wait 5 minutes max and if no one came to my truck see ya the next day. Some would even sign a stack of delivery notices for me.
rod
Retired 22 years
Operational needs
Virescit Vulnere Virtus
rod
Retired 22 years
UpstateNYUPSer(Ret)
Well-Known Member
Consignee waiting for a committed package hoping to get a refund.
brownmonster
Man of Great Wisdom
Yesterday was New Years Eve. Air only operation. Many companies don't receive. You don't RTS all their air.
tourists24
Well-Known Member
Given the circumstances in this scenario I sure would have
UpstateNYUPSer(Ret)
Well-Known Member
...and they never would have left the building and you would have them back on Monday...
tourists24
Well-Known Member
that's fine... not my decision at that point. Whether to RTS or put as Closed is. To me RTS is more accurate since the company wasn't closed given the scenario presented
brownmonster
Man of Great Wisdom
Customers refuse packages, not drivers.
Geo926
Well-Known Member
Actually you can blame us as well because if dispatch had listened to the regular driver, it never would have been on the truck in the first place.
tourists24
Well-Known Member
True.... but the driver has to enter it into the board. The business was not closed and they refused to sign for it. I suppose Future may be appropriate depending; as long as I can justify my decision truthfully then Im ok with it
Overpaid Union Thug
Well-Known Member
I would have said now or they'll have to wait until the next work day. And after being told they aren't accepting any packages until next week the proper thing to do would be to future them for then. But sheeting as refused sure would have felt good.
