During peak, management has the right to do whatever is necessary to run the business due to peak volume times. Of course, this is wide open to interpretation. Dishonesty is out of the question. If there wasn't so much head-hunting, I think employees would be less inclined to cheat and would acknowledge mistakes that have been made and move on and learn from it. Of course, hourlys should be given the opportunity to work first before management HAS to.
Good point which our retiree should have remembered. I'm sure every driver in Phoaz was out of hours after saturday of that week. So some management person made sure you got your christmas packages. Your post should have thanked the poor guy instead of bringing the grievance discussion and dishonesty into the post.
Feel free to call in and complain if you feel the need but keep in mind it may have been a driver that recorded the fictitous delivery on friday.