I use FedEx when I have things shipped to me because theyre cheaper than UPS. Thats the real nature of competition. People roll the dice and hope their stuff gets there in one piece for the best price. Besides, this lady was in an apartment. I dont think shes really doing 10s of 1000's in volume purchases. Businesses are what I dont think we want to lose but even there we are losing. We lost either GameStop or Foot Locker (or both cant recall). And Im pretty sure we lost them to FedEx. The drivers at our center said "good riddance".
Yes, its true that without customers, we dont have a business or a job. No, its not true that one * customer is the difference between whether I go to work to a job tomorrow or not considering Ill be delivering to 40+ of her neighbors tomorrow.