4 million returns in January? What's your worst RS story?! I once had a guy parade me through his house to the back room. I only went because I was curious as to what was going to happen and my wife had just convinced me to buy life insurance. We finally round a corner and entered what I can only assume was his man cave. It was far from manly. He the points to a large shelving unit. "There it is!" He said. "What's that?!" "The stereo." "What about it?" "You have to return it!" He was pointing at a massive stero unit all set up and waiting to be played. Not one nicely packed up in a box, but an actual stero system sitting in the shelf. "It needs to be in a box," I politely told him. "You mean you don't do that?!" "No." "Who does?" "You do?" "Me?" "Yeah." ". . ." Blank stare I said, "Goodbye" and excuse myself. I never did pick it up. Maybe fedex packed and shipped it for him.