upssalesguy
UPS Defender
did you bring that up to your center team? that is crap.
Its the center team that is telling them to do this!!!!did you bring that up to your center team? that is crap.
Just another reason many drivers arent part of the "team" anymoreAbout a month ago our center cut 16 routes in one day. We were told that this was due to too many drivers overallowed. Well, you can guess there were many missed buss and late NDA packages. Alot of customers called in to complain and that was it for that crazy idea of theirs. I recall that mornings pcm, they said get used to this because this is how UPS wants it from now on.
danny, i am not even trying to respond to all that crap. just don't whine to the customer. keep in house **** in house
get your salesguy involved.
i am not even trying to respond to all that crap
or give them the 800 number. or tell your supe.
to which the clueless sales guy respondedI got some bad news for you sales guy we were told yesterday at our pcm not to converse with our customers. UPS does not pay us to have conversations with our customers. So now with great curtisy I walk in with a smile say UPS could you sign here have a nice day and leave. So much for sales leads.
did you bring that up to your center team? that is crap.
that is exactly what we would hear back from them, the sales guy as well.i am not even trying to respond to all that crap
Encourage to complain? They dont need encouragement when we consistently screw around with delivery times. We have house deliveries that get better consistency in their deliveries than we give a lot of businesses here.I agree with Salesguy in that you shouldn't encourage the customer to complain . . .
I always told them to call the center team first, and if that did not fix the problem, then to call Atlanta. While not speaking ill, I did inform the customer that I no longer have a part to play in deciding when they get delivered.That said, if the customer does complain by all means give them Atlanta's number in a respectful and cooperative way speaking no ill of your Management Team. They don't need to hear that garbage. Speak ill of them in your PC on the way to your next stop.
What the.......now you want us to be good will ambassadors to customers that you are screwing, and want me to tell them they need to understand?"Sir or Ma'am, please understand with the economy, we don't have as many stops and have had to cut back on the number of drivers,
Loathe it enough to not screw the customer? Yup, you are right, its more than irritating to the customer, thats why they are leaving. Thats why they see FedEx growing in spite of their losses, and see us becoming stagnant.I loathe splits and cuts, especially at the last minute where the customer has no clue. It's irritating and costs us customers.
Well having a start time of 7:30-7:45 does not hurt them either. And they are very interested in our business, something we dont seem to really take seriously. After all, we cant win them over on price, Sales guy has proved he cant win them over with BS, and when we tell the customer that we give better service, well all they do is laugh. It used to be we gave better service, but not anymore.Keep in mind our competitor has 2 drivers, in most cases that's a disadvantage, but they start ground off first thing, no air to deliver. They are able to hit earlier commit times on ground and position that to win customers.
. You mean we actually do care? Thats refreshing to hear. But our actions dont seem to reflect a serious caring nature about how we treat our customers.We appear as if we don't even care sometimes
Encourage to complain? They dont need encouragement when we consistently screw around with delivery times. We have house deliveries that get better consistency in their deliveries than we give a lot of businesses here.
I always told them to call the center team first, and if that did not fix the problem, then to call Atlanta. While not speaking ill, I did inform the customer that I no longer have a part to play in deciding when they get delivered.
What the.......now you want us to be good will ambassadors to customers that you are screwing, and want me to tell them they need to understand?
Wow, what a chicken****e you are.
Why dont you go out there and explain why. Because you want to make a few more cents on my delivery day, you are personally making the decision to screw their business because of delivery times that are not convenient to your business plans.
Your the one that makes the cuts to where we cant deliver the air on time, but you know that many of the customers wont even try to run the gauntlet of trying to get their money back. Goes for ground guarantees.
But what the heck. Why would I expect different from a company that promises things to the customer and lies, and they do the same thing to the employees on contract issues. Anything to make your almighty buck.
Loathe it enough to not screw the customer? Yup, you are right, its more than irritating to the customer, thats why they are leaving. Thats why they see FedEx growing in spite of their losses, and see us becoming stagnant.
Well having a start time of 7:30-7:45 does not hurt them either. And they are very interested in our business, something we dont seem to really take seriously. After all, we cant win them over on price, Sales guy has proved he cant win them over with BS, and when we tell the customer that we give better service, well all they do is laugh. It used to be we gave better service, but not anymore.
. You mean we actually do care? Thats refreshing to hear. But our actions dont seem to reflect a serious caring nature about how we treat our customers.
Brown Suit, Not to pick on you, but you need to get a dose of reality. The mandates that are flowing down hill from Atlanta are killing our business. IT is running off customers that 5 years ago would never have gone elsewhere. Use your bully pulpit to change the direction of the flow. Customers are our only defense against going out of business, Maybe we ought to treat them that way.
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