bad company
semi-pro
Just out of curiosity, could anyone here tell me what all a SSFI entails, and what some of the repercussions could be resulting from the outcome?
But what plateaus have to be hit to make a service failure a severe service failure?
I think they are talking about someone forgeting a trailer and 1000 packages mising service, not a handfull of misloads that can be blamed on the preload.Would an example of a SSFI be the daily missed packages caused since PAS/EDD was implemented?
You mean we're not supposed to do that? ......DamnThe cust was not home, but the guy at the hells angels clubhouse said I could leave the computer and flat screen with him and he'd make sure they got it.
But what plateaus have to be hit to make a service failure a severe service failure?
on Thurs the customer counter had 18 pieces of luggage & boxes going to the UK ( for a member of the royal family of the UAE ) insurance alone came to over $1,000. Nothing left that night ( the counter people moved everything over to the main building ).
Would that cause a SSFI ?
No thats just a normal service failure unless of course you failed to service cross one.I had a severe service failure on one very terrible peak day. truck went out 100% bricked out. I delivered about half of it the rest was scanned as missed. That night about 4 of us met up to try to make sense of what we had and trade stops around. Our trucks were seriously just randomly jam packed full with no rhyme or reason.
on Thurs the customer counter had 18 pieces of luggage & boxes going to the UK ( for a member of the royal family of the UAE ) insurance alone came to over $1,000. Nothing left that night ( the counter people moved everything over to the main building ).
Would that cause a SSFI ?
SSFI encompasses a team of employees selected by either the District or Region, depending on the severity of the failure.
Management, hourly or union stewards can be part of the team, along with Security, HR, IE, Automotive, Plant Engineering, along with an operations team. None of the people on the team should be directly involved in the operation being investigated for the failure. This is to get an unbiased and objective view of what occurred.
Ideally, the employees working the investigation are local to the area, and their areas of expertise are part of the investigation. They will utilize all reports, conduct interviews, prepare time lines for review with the District Manager.
The District Manager will expect to see the following:
A root cause and final determination as to what caused the service failure, along with recommendations to prevent future service failures of this magnitude.
As far as represcussions, it can be favorable or unfavorable to the employee being held accountable for the action that caused the serious service failure. I've seen employee terminations, to suspensions, to no disciplinary action , but have seen audits being developed to prevent the situation from occurring again.
Now if someone falsified a report, then that's cut and dry. Adios Amigo - Management, non management, or union,.