Hello. I am wondering if anyone in my situation before could tell me how they finally got their issue resolved, and what I can expect to deal with... maybe prepare me if needed. I placed an order on Amazon through a seller (Not Amazon directly), for an item on Dec. 15th and paid for shipping to get it here in time for Christmas. The total was over $300. After the package missed expected delivery dates of the 18th, 20th, and 23rd, I called UPS and asked them what was going on. She told me almost immediately the package seemed to be lost, and opened an investigation. She had me on hold, called the seller, and afterwards a tracer was placed on the package. I have not heard back from UPS since the 24th directly. I went down to a ups sorting facility however that is about 2 minutes away because they helped me before. The woman at the desk looked at the tracking stuff for a long time, and then told me there was no indication there was ever really a package in their possession. She told me they were ALL "logical" scans, and there was not one physical scan. She then got her boss to come out and explain it to me as well. He went over every tracking stop for me, and said they never had the package in their possession at all. He urged me to contact the seller/amazon that night, because they never had it. I contacted Amazon, and I had a lengthy chat with a rep that at first kept telling me that the manager way lying, UPS had no such scans, there is NO such thing and that it's ridiculous, my package has tracking information and UPS must of lost it after the 20th. I asked him why they would lie like that, and he said he had no idea. He then was getting really annoyed at this UPS manager I said I talked to, and said he wanted to report it to his supervisor. I said if that would help anything, to go ahead. I also told him I searched around a bit and "logical scans" really do seem to exist. His supervisor never heard of it, either. So his supervisor told the rep he could call UPS for me. After a few minutes, the rep came back and said very interesting, they corroborated what I was told by the manager, they were all logical scans. They never had the package in their possession. So amazon sent an e-mail to the seller, telling them to offer me a solution by the 27th. I didn't hear anything back today, so I called the seller myself and they said they hadn't checked their e-mail yet. I explained what UPS told me, and told Amazon. She hung up with me and called UPS, who for some reason would not talk with her, even though they were the seller? They wouldn't give her the information I had gotten. So she called me back, said "I'm pretty sure we sent that..." and "I'll look around", hung up with me again. Later I received a response through Amazon, saying that UPS was lying, there are no such things as Logical scans, they are all physical, forwarded me the UPS tracking FAQ (which yes, doesn't tell you about Logical scans). I got back in touch with Amazon after this, asked them to read my previous conversation, and they said they'd like to open a claim against the seller right away. So now I have an amazon a-to-z claim being investigated as well. The tracking # for my package is 1ZE4Y8324242508875 My main questions are this: How is there an Origin scan that is still only a Logical scan? 12/17/20138:59 P.M.Origin Scan I thought an Origin scan must mean that they physically scanned the package. Why would scanning the package, even only logical scans, have started as soon as a tracking number was purchased? What if people don't ship things out right away? No one has heard of logical scans before. This isn't going to effect my claims, is it? Surely UPS will explain that they never touched the package? What is the more likely situation here? The seller owns a pawn shop, had nearly 7,000 reviews and a 4.8/5 rating. Did they really never send my package, or has UPS really messed something up? And if it WAS UPS that has messed up, that is between the seller and them, correct? I should still be refunded as soon as it's decided the package was lost, and I shouldn't have to be the one dealing with UPS for weeks afterwards?