The running joke from people who had me as a driver helper is that the customer could not find it on their own front porch and call it in because I would have it behind the chair swing or under the steps like I was trained to do: reduce visibility for porch pirates.
My oms prolly wouldn’t even have told me about such a complaint unless it was some kinda hv or meds....have heard plenty of BMs say many times to avoid icy walkways and use easy dr in bad conditions... if u fall/ get hurt ups insurance will sue homeowner...