Maybe instead of a dollar store tin of cookies, a pat on the shoulder and "merry christmas and thank you for your hard work this year"...which many of us never have seen...
From the original quote, it is not clear that there was no pat on the back and a merry Christmas and thanks for all the hard work this year.
If the center manager did not make at least that gesture, I would question his people skills. Even if he thought the tin of cookies WAS a way of saying thank you and merry Christmas.
I think we can all agree that would be an appropriate gesture. The question was, and still is, do you feel it is owed to you? If you are owed a dollar, and someone gives you a dime, you certainly have the right to be as upset as the drivers described in the post, and I could certainly understand them feeling slighted. To perform the act of contempt they did, they must have felt slighted, which means they must have felt they were owed more than they got. If you are owed nothing, and someone gives you a dime, you have no real claim on any contempt whatsover, even though you recieved the exact same amount.
So the question still stands, for anyone complaining about poor or no food being brought in, what is it you feel you are owed?
And sleeve, to be owed or even deserve a "thanks for all your hard work this year" wouldn't you have had to actually do some hard work this year?

j/k