customer complaints
- Thread starter 1989NW
- Start date
TearsInRain
IE boogeyman
customers lie all the time, about pretty much everything
of course every story has two (or more) sides, but it was rare that i took a customers word over a drivers
that said, it doesn't matter because we work for the customer ultimately
of course every story has two (or more) sides, but it was rare that i took a customers word over a drivers
that said, it doesn't matter because we work for the customer ultimately
Indecisi0n
Well-Known Member
We get complaints all the time, UPS doesn't care as long as the packages are getting delivered.
oldngray
nowhere special
Everything still goes in your file. Doesn't matter whether the customer is lying.
Wait until UPS wants to discipline you for some other reason and watch them dig up all of those not at fault complaints.
Indecisi0n
Well-Known Member
I keep my copies and put my own notes on them. I is no dummy.
Turdferguson
Just a turd
What is your reputation like at work?
MyTripisCut
Never bought my own handtruck
Kinda personal, dontcha think?
Indecisi0n
Well-Known Member
Are you loose?
Turdferguson
Just a turd
I am just saying that if you have a reputation as being a bag of dicks at work then they would be more likely to believe you were being a bag of dicks to the customer
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Turdferguson
Just a turd
Tight. Virgin like
oldngray
nowhere special
A business customers packages were getting rerouted to a different route and getting delivered to someone's house that she knew so she had to keep going over there to get her packages. She was very mad and upset about this. She was yelling at me and accusing me of delivering her packages to this other house. I tried explaining to her that my route does not deliver to that street that is a different route. She then said well I'm not going to argue with and idiot I will just call your supervisors. So she called in with her complaint but she said that I was yelling at her which I was not I was just trying to explain to her while she was yelling at me that her packages getting delivered to that other house has nothing to do with me
burrheadd
KING Of GIFS
MC4YOU2
Wherever I see Trump, it smells like he's Putin.
People get mad like that and fly off the handle. If you had nothing to do with the indirect, you're not responsible for her problem. Even with your name on the complaint, even with it in your file, it's meaningless if you kept your cool and just explained it to her. That happens to everyone sooner or later.
Haha well I am on day 17 of my 30 day driving packet for going full time so I am a little worried that this ridiculous situation might get me DQ'd
I understand that but she told my sup that I was yelling at her and they wrote a report and sent it to the center manager.
Brisket
Well-Known Member
Shoulda said hold on one second let her calm down a sec and completed the stop, then explained that you are sorry and even though it's not your fault, just let her vent. Drivers are usually the only ones that are seen day in and day out, that's why they let you have it.
