This is a great forum. I have learned a lot about how other drivers feel about this company. I have a do a little crying also. My first complaint is the diad 4. Who were the genuses who designed this frigging thing. They obviously were not drivers. I fight with this thing everyday. The pen couldn't be in a more unconvient place. I have to either take it out, and hand it to every customer, or show them where it is, and watch them as they turn the diad around 20 times trying to get it back in the holder, or then drop it. The shift key sucks!!! When I am in a hurry (which is most days), I type letters in the numbers, and numbers in letters. Sure, saves space, but costs me a lot of key strokes every day. The signature, driver release, and stop complete keys in the same area. Every diad was an improvement over the last, this is not, and I see it as a step back. This piece of crap causes me lots of time every day. We now have bulk stop, and pick up time commits in our center. They want me to be 45 minutes bulk stop time commit, and within 15 minutes on pick up commit. This is great, but every day is not the same at UPS. If I have to run air all over the place, and then get back on trace, and try to make these commits, I end up running a lot more miles, and working a lot later to meet these stupid commit times. My customers all know me, and know I will with out a doubt be there every day to pick up their packages. They want me to run more miles, work later, and get my air and packages in later, so that they look good on paper to make these stupid commit times. They are forcing me to give poor customer service certain customers, who will now get their packages later than usual. Is UPS now just worried about how they look on paper, and customer service is out the door?? Just venting.