$8 to pick a package up at the center????

[sailfish]

Usually after one attempt that goes to an access point

Was always three then you had to get it at the customer counter. When did they change that?

 

[IVE GOTTA PACKAGE 4U]

Was always three then you had to get it at the customer counter. When did they change that?

They changed that a while ago.

 

[...]

They changed that a while ago.

What happened to "service"? Is UPS gonna rebrand as just "United Parcel"?

 

[sailfish]

They changed that a while ago.

Oh well. Even sooner.

 

[Just A UPS Guy]

What happened to "service"? Is UPS gonna rebrand as just "United Parcel"?

The access point is actually better for the customer under most circumstances.

 

[oldngray]

The access point is actually better for the customer under most circumstances.

Because the Customer Counter is almost never open?

 

[Turdferguson]

What's funny about this is if I don't take delivery for three attempts I get to pick it up for free anyway and it costs UPS more for having to stop three times for nothing.

They don't hold all packages after 3 attempts, that stopped back in 2009

 

[Brown Down]

The access point is actually better for the customer under most circumstances.

It should have been a signed up service like the electronic releases. Have plenty of pissed off people with it having to drive miles out of their way to get them. Just like a lot of things. Great on paper. Implemented as poorly as possible.

 

[Just A UPS Guy]

Because the Customer Counter is almost never open?

Access point here is faarrrrrr closer to most residents than our customer counter. But mostly because many access points are open later.

 

[Just A UPS Guy]

It should have been a signed up service like the electronic releases. Have plenty of pissed off people with it having to drive miles out of their way to get them. Just like a lot of things. Great on paper. Implemented as poorly as possible.

I guess. If I deliver at 1400 in the same neighborhood every day, and I get a NI3, is it more inconvenient to drive 5 minutes or deal with UPS and/or reorder the item?

 

[BigUnionGuy]

They don't hold all packages after 3 attempts, that stopped back in 2009

I thought it was earlier than that ?

No more post card and hold for 5 days. The company said they were tired of warehousing pkgs.

 

[oldngray]

I thought it was earlier than that ?

No more post card and hold for 5 days. The company said they were tired of warehousing pkgs.

Some places used COD send agains to use UPS as a warehouse. Wait until the 3rd day before they decide whether they want it or not.

 

[BigUnionGuy]

Some places used COD send agains to use UPS as a warehouse. Wait until the 3rd day before they decide whether they want it or not.

I had two customers that did that.

One was a computer manufacturer and the other was an Indy Lite racing outfit.... and were always cash only.

On more than one occasion, I had to return to the building and dump them off because I couldn't work around them.

 

[oldngray]

I had two customers that did that.

One was a computer manufacturer and the other was an Indy Lite racing outfit.... and were always cash only.

On more than one occasion, I had to return to the building and dump them off because I couldn't work around them.

A couple of ghetto clothing stores were notorious for that

 

[sailfish]

They don't hold all packages after 3 attempts, that stopped back in 2009

I started well after 2009 and that's what happened to all sig-required packages. Held for a week after three attempts.

 

[Brown Down]

I guess. If I deliver at 1400 in the same neighborhood every day, and I get a NI3, is it more inconvenient to drive 5 minutes or deal with UPS and/or reorder the item?

I get a ton back from being sent to the access points because the customers WANT us to deliver to their door. The people you describe could sign up. The ones I describe aren't able to opt out as it's a shipper option not a customer option. Just another "service" up form united parcel
And for the record I'm not against access points but at least the company should implement things correctly. Sign up, pick where it gets sent, etc. those decisions should NOT be the companies decision.

 

[textat3]

either pay it or have it delivered….and please, take your business to usps….that is what our boss wants

 

[Ou812fu]

The access point is actually better for the customer under most circumstances.

Not true

 

[worldwide]

What the is this bull? When did this nonsense start? I used to have deliveries held all the time either for security or signature reasons with no issue. Now I have to pay $8 just pick it up at the center it's already at anyway??? Get ed. Give me USPS every time.

Where in the rate and service guide is there an $8 charge for hold for pickup? Nowhere. In fact, it states it is a free service.

 

[Wally]

What happened to "service"? Is UPS gonna rebrand as just "United Parcel"?

Service ain't free. Pay up!