Every driver has this experience. You get a new buss on your route, or maybe your're a utility or cover driver. When entering, you say hello or good morning, but the Women or person at the front desk, has the personality of a cold fish. My technique to break the ice(if you will) is to use stupid one liners. If it's a Podiatrist office, I say. We got off on the wrong foot, my name is.... Dental office. Why can't I get a signature here. Its like pulling teeth. Proctologist. I ask them. What makes a person say they want to study the rear end? I know, these are stupid one liners but it works.