I REALLY Need to Vent

[MassWineGuy]

Ok. So my new schedule is noon to six, except I have two boxes that aren’t ready until six. Anyway, I had a decent day until the last stop. I couldn’t find the address after going back and forth three times.

Back at the building the CSA asked if I’d called dispatch to check. I hadn’t, nor did I know that was standard procedure. Then she pulled up a photo of the customer’s mailbox with the number. A nice, clear sunny photo. When I was there it was getting dark and it was pouring. I truly did not see a dark number on a dark mailbox in dark, rainy conditions. The customer called and wasn’t happy.

 

[Operational needs]

Ok. So my new schedule is noon to six, except I have two boxes that aren’t ready until six. Anyway, I had a decent day until the last stop. I couldn’t find the address after going back and forth three times.

Back at the building the CSA asked if I’d called dispatch to check. I hadn’t, nor did I know that was standard procedure. Then she pulled up a photo of the customer’s mailbox with the number. A nice, clear sunny photo. When I was there it was getting dark and it was pouring. I truly did not see a dark number on a dark mailbox in dark, rainy conditions. The customer called and wasn’t happy.

Are you talking pickups or deliveries?

 

[FedExMan]

Are you full time? If so How do you get 8 hours 12-6 is only 6 without a break factored in.

 

[Operational needs]

Are you full time? If so How do you get 8 hours 12-6 is only 6 without a break factored in.

He’s part time.

 

[MassWineGuy]

Sorry. I should have pointed that out. Part time. Used to have a pickup route with some mis-sorts. Now it’s P2 deliveries with a few pickups.

 

[El Morado Diablo]

It happens.

I've been sent back out by management to deliver packages in situations like that. Usually stuff like house numbers on landscaping covered by plowed snow, houses with no numbers, etc that newer drivers couldn't find.

No one's perfect. As long as you felt like you gave it your best shot don't worry about it. Odds are even the couriers that have delivered to that address for years have had a tough time finding it too.

 

[Fred's Myth]

Had a customer who used their Route&Box address when we’d converted to 911 system years earlier. In order to file claims for lates. I was a swing who’d never delivered that route, and no one in the loop could give me more than ‘I think it’s around here somewhere’ on the map.
I made the mistake of commenting that I’d take it out, but that it would probably come back (it did). I checked every mailbox on that street- no name or address on or in them. That was on a Friday, was on vacation the following week.
When I came back I was immediately called to my manager’s office, who had a warning letter waiting.
In fairness to him, he was told by SM to do so. He allowed me to explain, then tore up the WL. Earned my respect.
That customer marked their gate right after that. friend them all if they can’t mark their address!

 

[MassWineGuy]

Thanks, everybody. I do feel that I made a good faith effort by going up and down the block a few times looking. While not a direct cause, having to wait til 6 to open those boxes makes me work later and longer than I was told I would under Respond. This house was my last stop. Although I strongly wanted to finish, I genuinely spent a few minutes looking for the address.

 

[Working4the1%]

Your sweating not finding an address...while I brought back 17 without an attempt..you good

 

[burrheadd]

Good chance it would be a warning letter or if the supe was feeling froggy a day off at
ups

 

[Star B]

If you really want to throw them under the bus, tell them that you have to leave at 6pm because of other employment.

They will have to pull those boxes that open after 6 off of you.

As PT, you do NOT have to work more than 6 unless you want to.

 

[Stat41]

Ok. So my new schedule is noon to six, except I have two boxes that aren’t ready until six. Anyway, I had a decent day until the last stop. I couldn’t find the address after going back and forth three times.

Back at the building the CSA asked if I’d called dispatch to check. I hadn’t, nor did I know that was standard procedure. Then she pulled up a photo of the customer’s mailbox with the number. A nice, clear sunny photo. When I was there it was getting dark and it was pouring. I truly did not see a dark number on a dark mailbox in dark, rainy conditions. The customer called and wasn’t happy.

Dont worry about it. It happens to all of us. You did your best in much less than ideal circumstances.

 

[MassWineGuy]

If you really want to throw them under the bus, tell them that you have to leave at 6pm because of other employment.

They will have to pull those boxes that open after 6 off of you.

As PT, you do NOT have to work more than 6 unless you want to.

Tell me more. Is this written somewhere in policy?

 

[Operational needs]

Tell me more. Is this written somewhere in policy?

Yes. Look it up when you are at work. You are obligated for no more than 6 hours a day despite what they might tell you.

 

[MassWineGuy]

Would it be in the big manual with other procedures and regulations? I'll definitely explore. Or ask the HR person. I don’t think they can lie, even if they want to.

 

[falcon back]

Ok. So my new schedule is noon to six, except I have two boxes that aren’t ready until six. Anyway, I had a decent day until the last stop. I couldn’t find the address after going back and forth three times.

Back at the building the CSA asked if I’d called dispatch to check. I hadn’t, nor did I know that was standard procedure. Then she pulled up a photo of the customer’s mailbox with the number. A nice, clear sunny photo. When I was there it was getting dark and it was pouring. I truly did not see a dark number on a dark mailbox in dark, rainy conditions. The customer called and wasn’t happy.

Google Maps can give a street view of the house. Very useful. Of course the life haters will say they won't use their phone to help do their job. If technology is available to make the job easier, why not use it.

 

[fdxsux]

Google Maps can give a street view of the house. Very useful. Of course the life haters will say they won't use their phone to help do their job. If technology is available to make the job easier, why not use it.

Just too much effort, that’s all. I don’t even bother hunting around anymore.

 

[MassWineGuy]

I do use that feature sometimes. But it doesn't always show the exact house at the address you want.

 

[falcon back]

Just too much effort, that’s all. I don’t even bother hunting around anymore.

Excellent example of today's workforce. Bitch and moan about everything and total lack of effort on the employees part.

 

[Operational needs]

I do use that feature sometimes. But it doesn't always show the exact house at the address you want.

I have a rural route. Sometimes I have to use my phone to find the exact house because I can’t tell on the LEO map. If I zoom in close enough on my phone map it shows the actual driveway as well as an outline of the house. It’s saved me from many Dex 3’s because the house is out of sync with the addresses of surrounding houses.