newgirl2012
Active Member
I was wondering if any of you could tell me why sometimes if I order something from somewhere, UPS or a competitor would ship it to my post office and then it would be delivered by them instead?
I see themwell i guess my posts in this section are invisible to UPSers...
I was wondering if any of you could tell me why sometimes if I order something from somewhere, UPS or a competitor would ship it to my post office and then it would be delivered by them instead?
Surepost and Smartpost are low-cost, no-frills shipping options in which the packages are delivered to the Post Office and they deliver to the consignee. UPS has revised this program somewhat and has begun completing some of these deliveries themselves. Yesterday I had 10 packages which would have gone to the Post Office. If you have a non-Surepost package and a Surepost package the system will divert the Surepost for UPS delivery. If you have 3 or more Surepost packages (that's the number in my center) the system will divert those for delivery by UPS. There is nothing more frustrating than to make a residential delivery and see Surepost packages sitting by the front door which we should have delivered.
Glad to see us getting more of the work back. I had about 14 yesterday. It's almost important to mention that the customer paid extra for UPS to deliver that package (they get it faster via UPS)as oppose to USPS.
This is not true--the shipping charge to the customer does not change with this new program. What does change is the $1.05/package that we don't pay to the Post Office.
Then yet again lied to by my center manager. He just told us yesterday the customer pays more to get it in 2-3 days instead of USPS 5-8 business days.
I was thinking the customer gets charged when they chose shipping. The vendor not saying who the shipper but offering free shipping (5-8 days) or paid for XXX days.Think about it for a second---you order something from Amazon and request free shipping---an operational decision is made to change the carrier---does this carrier have the right to send you a bill or charge your credit card for the difference?
I was thinking the customer gets charged when they chose shipping. The vendor not saying who the shipper but offering free shipping (5-8 days) or paid for XXX days.
If you didn't deliver to PO, then the answer is no.So.....when you have one of these diverted Surepost packages and the DIAD asks whether you delivered to post office or not....what's the answer?
If you didn't deliver to PO, then the answer is no.
So.....when you have one of these diverted Surepost packages and the DIAD asks whether you delivered to post office or not....what's the answer?
Will they release you from any liability, if these come up missing?The DIAD training I did the other day was explicit in stating how important it is we select properly. However, it also mentioned that when a pkg is diverted via this new program that prompted generally will not pop up. What will cause the prompt is if the pkg is delivered somewhere other than the consignee address or post office. An example would be of the pkg was left with a neighbor or in a rental office. At that time you are supposed to select "no".
In a related note, the day before the DIAD training related to surepost was put in the board, my center manager read a letter from corporate stating that as part of the revamping of surepost the driver NO LONGER HAS THE DISCRETION to decide whether or not to release one of these packages. So, in a shopping mall where the store has not yet opened and the packages would be exposed in plain view, WE ARE TO LEAVE IT (this was in the letter). According to my center manager a new report is being generated listing surepost pkgs that were not released on tje first attempt.
How many of you will work as directed?