The man I met projected an air of dignity, whereas our company image has taken hit after hit...you sometimes can't tell the difference between Express and Ground. We've become a disorganized mess!..We were caught off guard and slow to react to the massive volume increase. There's a reason you and Dano are loathed on here..You're out of touch with reality .A group of 2....I personally take great pride in my approach and commitment to my work and customers....I really like the work I do , dare I say it's fun? Sure, beats the hell out of sitting at a desk with a prick like you breathing down my back..I remember when a wrong day late was a big deal , now we'll just roll over an entire route like nothing. It doesn't take great intelligence or self esteem to see we are not the same company .We don't even deliver expedites anymore! People, Service, Promise. ..whatever.