Catatonic
Nine Lives
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I really hate liars, especially when they are basically accusing me of not doing my job.
Insight as to why you hate management so much!
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I really hate liars, especially when they are basically accusing me of not doing my job.
You keep that up and they just may have you star in the next video that they show to the drivers. Maybe even a chance to be on the calendar??I had a lady complain today that I knocked too loudly. I explained to her that we normally get complaints that we don't knock at all. I apologized (just to appease her) and went on my way.
I had a lady complain today that I knocked too loudly. I explained to her that we normally get complaints that we don't knock at all. I apologized (just to appease her) and went on my way.
If the customer falsely accuses me of not ringing or knocking, then they can forget about me making any sort of extra effort to get them their package.
If, on the other hand, they are honest and say "hey, I must have been in the shower" (or asleep, or next door, or whatever) when I rang the bell, then I will go to great lengths to make a second attempt, including having dispatch give them my cell phone# so that they can call me directly and meet me someplace.
I really hate liars, especially when they are basically accusing me of not doing my job.
I would say that MyChoice is an utter failure. For only slightly more money, a customer can simply rent a PO box at their local UPS store.
Our on-car wants to hear the knock in the truck when he is training you. He insists you knock loudly, so I do.If I had a dollar for every time they told me "you knock like the police"...
Utter failure? On what do you base that claim? How are you measuring the success or failure of My Choice?
The 1.8 million consumers that have enrolled in My Choice in ONE year that have had more than 18 million packages delivered to them would likely disagree with you. If just 1% of these My Choice members are enrolled in the premium service, that equates to $720,000 in NEW annual revenue to UPS.
PO Box rentals at The UPS Store cost at least $25/month and can go up to $70/month. How is paying $300 - $840 each year for a mailbox rental better than paying $40/year for a My Choice membership? You consider that "slightly more" for the consumer to pay?
As a shareholder, I'll take more "utter failures" like My Choice. No one in the industry has anything close to it.
Insight as to why you hate management so much!
I fail to understand your comment. I'm not by nature a hateful person.
I would say that 95% of the management people I have dealt with during my 25 years have been honest and decent folks...which is a figure that is probably on par with the population as a whole, regardless of occupation.
The problem with UPS however, is that the 5% who make the rest of management look bad also happen to be the 5% that tend to get promoted. It is this 5%...and the policies and procedures they create.... that I tend to be a vocal critic of.
There is a profound difference between hatred and honest criticism. Perhaps you should educate yourself as to that difference.
95% which is a figure that is probably on par with the population as a whole
I did not mean it as a hate of individual people.
I meant it as a hate of management as a concept and the application of the resulting rules and conditions on you.
You seem to be a very strong individual and feel that if management left your area of responsibility totally up to you, it would be better for everyone.
You are also very opinionated and assertive and I imagine when management
- disagrees with you,
- instructs you to work as directed and
- eventually tells you what want to hear (so you will leave them alone) without changing the realities of the situation
you interpret these as lies and deceptions.
One of these "lies" is that they tell you they are just doing what Corporate tells them to do.
None of the above are meant as criticism but just an objective assessment of your existence within the new centrally controlled UPS.
I fail to understand your comment. I'm not by nature a hateful person.
I would say that 95% of the management people I have dealt with during my 25 years have been honest and decent folks...which is a figure that is probably on par with the population as a whole, regardless of occupation.
The problem with UPS however, is that the 5% who make the rest of management look bad also happen to be the 5% that tend to get promoted. It is this 5%...and the policies and procedures they create.... that I tend to be a vocal critic of.
There is a profound difference between hatred and honest criticism. Perhaps you should educate yourself as to that difference.
Why the higher ups can't see what horrific damage those 5% do is beyond me. At least, it appears they don't notice. Why does UPS throw away it's injured that worked there tail off for this company. Crash is one example. If Liberty had their way, I'd have chosen not to have this last surgery and taken the settlement. They are trying to do it to me right now. They will not win.Sober:
I agree with much of what you say here, but there are some differences.
I also have this 95% number in my head. About 5% of managers I deal with are not decent people. About 5% of drivers I deal with are not decent people.
I do NOT think that 5% of management are the ones that get promoted. The majority of them fizzle out. But..... That 5% do A LOT of damage. They sour work groups. They taint UPS. I can't tell you the number of times I've worked with a driver that had a bad attitude and it stemmed from one of those 5 %'ers.....
The 5% of drivers really do little harm outside of their area.
I think there is also another category of management. These are people that are good and decent, but not fully competent for their job. A good person and good driver does not necessarily make a good management person. Especially in today's data driven, change driven, and competition driven environment.
There is a difference between a manager who is not decent and one who is not fully competent.... But it's hard to see that difference.
I also think there is a difference between hatred and criticism. Sometimes it's hard to see that difference as well.
Sober:
I agree with much of what you say here, but there are some differences.
I also have this 95% number in my head. About 5% of managers I deal with are not decent people. About 5% of drivers I deal with are not decent people.
I do NOT think that 5% of management are the ones that get promoted. The majority of them fizzle out. But..... That 5% do A LOT of damage. They sour work groups. They taint UPS. I can't tell you the number of times I've worked with a driver that had a bad attitude and it stemmed from one of those 5 %'ers.....
The 5% of drivers really do little harm outside of their area.
I think there is also another category of management. These are people that are good and decent, but not fully competent for their job. A good person and good driver does not necessarily make a good management person. Especially in today's data driven, change driven, and competition driven environment.
There is a difference between a manager who is not decent and one who is not fully competent.... But it's hard to see that difference.
I also think there is a difference between hatred and criticism. Sometimes it's hard to see that difference as well.
Why do we as drivers and employees have to pay the $40 for the MyChoice Premium...?
I had a lady complain today that I knocked too loudly. I explained to her that we normally get complaints that we don't knock at all. I apologized (just to appease her) and went on my way.