I really think UPS is screwed. We can't offer the best price, and now because of the service failures due to PAS we can't even offer the best service. So what are we offering? Good service at a premium with Fed-ex nipping at our heels?
I'm sorry, the powers that be really friend-up on this one. I remember being at driver orientation at the district headquaters in March of 2000 and the management class instructor opining on the recent Fed-ex buy-out of RPS as a "superiority complex on wanting to be like UPS". There my friends, is where we failed. We didn't take it seriously at the beginning and now they are eating our collective lunches. Its too late now to stop the bleeding. They have their claws in the business and there is nothing any of us can do about it.