Package w/ required signature was left without signature and stolen

Discussion in 'UPS Discussions' started by taracatac, Apr 11, 2012.

  1. taracatac

    taracatac New Member

    Hi, maybe you can help. I sent a guitar via UPS Ground signature required. I ship dozens of guitars and always require a signature. In fact, when creating the shipping online, you have to specifically select to NOT have a signature required. The signature requirement is the default. Anyway, MYUPS shows the guitar was "left behind gate". The package was not there and no note was left on the door. I called UPS and they are telling me a signature was not required, but it was. So, the guitar has apparently been stolen, and I am being told a signature was not required I guess I am just :censored2::censored2::censored2::censored2::censored2: out of luck. Do I have any recourse?
  2. Jones

    Jones fILE A GRIEVE! Staff Member

    Got the 1Z tracking number handy? Just need the 9th and 10th digits to tell you whether it was signature required.
  3. Anonymous 10

    Anonymous 10 Guest

    So I'm lost did you pay extra to require a signature?
  4. cosmo1

    cosmo1 Now, a low life jack wagon, and still loving it.

    Tracking number?
  5. taracatac

    taracatac New Member

  6. taracatac

    taracatac New Member

    I didn't select "deliver without signature" which is free. There isn't an option to require a signature, so that should mean a signature is required by default, correct? I always get a copy of the signature in the mail. This has never happened before.
  7. Jones

    Jones fILE A GRIEVE! Staff Member

    That's not a signature required package.
  8. cosmo1

    cosmo1 Now, a low life jack wagon, and still loving it.

    Jones is all over this.
  9. taracatac

    taracatac New Member

    So, how do you select a signature? The only option is to not require a signature when shipping from the web.
  10. rocket man

    rocket man Well-Known Member

    this is a troll or a sup from somewhere dont answer thread or a person trying to figure out how to do scam in near futre
  11. cosmo1

    cosmo1 Now, a low life jack wagon, and still loving it.

    A tracer request 8 hours after delivery? We're getting fast!
  12. taracatac

    taracatac New Member

    Sorry, not a troll. Just an upset out of work guy who is out $355 bucks...
  13. iruhnman630

    iruhnman630 Well-Known Member

    You're claim has already been denied?
  14. scratch

    scratch Least Best Moderator Staff Member

    If you insured it for $355, file a claim and UPS will have to pay for it. If you didn't pay for extra insurance, you get $100.
  15. iruhnman630

    iruhnman630 Well-Known Member

    File a claim and there will be an investigation. Your prematurely lamenting your lost $350.
  16. DorkHead

    DorkHead Active Member

    When you have a UPS account online, you have to pay $4.25 + shipping to receive a signature for a residential delivery. The default for residential is "no signature" Under "value added services" you would select "delivery confirmation" and then check the box for signature required
  17. article22

    article22 New Member

  18. rod

    rod retired and happy

    Did the person you shipped it to call the police and report this theft?
  19. Indecisi0n

    Indecisi0n Well-Known Member

    Weird, when i came into the shop last night I saw a driver playing a brand new guitar while riding the belt.
    Last edited: Apr 12, 2012
  20. Last time I checked, we don't have a "left at gate option" for dr'ing a package. How did you come up with this conclusion?