Well then the company ( that you no longer work for if I remember correctly) needs to start treating us like human beings. It's not even really about the money which most would tell you. I'm sick of being treated like a dog and a liar every day I come into work.
Maybe corporate needs to open their eyes and see what we're really treated like in operations. Yes we make good money but so do lots of professions I'm sure they get treated with more respect then we do.
I literally have been told I'm a sack of S* by my center manager and other things by my ORS. But hey we get our fair share so we have to deal with it.
So your management was being nice to you, trying to build you up. Nice. You should hear things I was called by Managers and Division Managers. I have often said the secret to surviving management at UPS is to be able to be called a complete POS to your face and not take it personally.
I would love to see you get language that would get that culture changed. Here's the rub - the only way I can see that changing is if you get language with real teeth to squash that kind of harassment. The only way to make that work is to get the Union to agree to some production standard (not the current ones, they would have to work together to come up with reasonable ones) so the company would have the ability to hold drivers to some standard. So far, the union has successfully fought off ANY production accountability, so drivers who decide to sandbag and basically steal time from the company cannot be held accountable. You see posts on these boards all the time from drivers that do it and suggest it to others. The only recourse readily available to most front line management is harassment, and most peoples' wish to avoid it, to "stay below the radar" as it were. I agree the situation sucks, but that is what it is.