I sat in on a planning meeting with my Division Manager and center operators and I about started laughing when My Choice planning came up. The DM explained that our HUB averages between 850 and 950 send agains everyday and that the plan was that MY CHOICE would CUT the send agains by 50% and that would eliminate 2.5 cars from the road each month.
He went on to explain how the reroutes to the UPS store would allow them to cut cars from the road. I informed him that his "numbers" and plan were "out of whack" and he asked why???
I asked him how he expected to gain a 50% decrease from MY CHOICE when 75% of our send agains are prohibitied from being re routed to the UPS store? He asked me to explain and I was shocked that HE and the OPERATORS did not know about the prohibited packages that cannot be sent to the UPS store.
( adult signature required, COD's, Hazardous materials, HIGH values over 5K, alcohol, guns, damages )
They were under the impression that all packages could be sent to the UPS store and thats just not true. I presented them with the official UPS store contract with UPS outlining what can and cant be sent to the UPS store and they were all confused.
If all that is left is packages that could be DR'd anyway, how does he get to a 50% reduction in send agains?
Silly math by some IE engineer without a clue on the business...
The entire plan that was outlined called for :
1) 50% reduction in send agains eliminating 2.5 cars from the road
2) 21 more stops on every car eliminating 3.5 cars from the road
3) 40 christmas helpers begining in Nov eliminating 4 cars from the road
Thats 10 cars that UPS wants to eliminate from the road utilizing silly programs that are ridiculous and impact service.
What is clear is that UPS is "TESTING" the rerouting of packages to the UPS store to see the impact on cars on road. If successful, an expanded program to send all send agains to the UPS store or local mailing center will be created until there are NO send agains in the package cars. That way, 10% of the cars could be cut from the road. This seems to be the goal vs providing the customers with delivery options.
MY CHOICE is the creation of an IE GEEK with too much time on his hands. Im guessing that by the middle of next year, the program will be changed when it cause more trouble than its worth.
Peace.