Dual post in fedex discussions
I think we should have 3 shifts to cover air/ground/late pickups
Same here,but it seems to me that ups could just do what retail stores do and offer 5% off any quoted and verified rate.agreed. in my discussions with customers the main complaint is cost and service is almost even. i was told by a manager that our biggest selling point is service.
Dual post in fedex discussions
I think we should have 3 shifts to cover air/ground/late pickups
Dual post in fedex discussions
I think we should have 3 shifts to cover air/ground/late pickups
Biggest complaint I get from customers is sales reps telling the customer, "I'm giving you the best rates we can offer." Then a week later FedEx comes in a tells them that they can beat that and when customer calls UPS rep and tells them they will go FedEx the UPS rep tells them that they can do better. Well if that's the case, why lie the first time and tell them it's the best rate you can give them. I've lost a few customers for this reason.
Biggest complaint I get from customers is sales reps telling the customer, "I'm giving you the best rates we can offer." Then a week later FedEx comes in a tells them that they can beat that and when customer calls UPS rep and tells them they will go FedEx the UPS rep tells them that they can do better. Well if that's the case, why lie the first time and tell them it's the best rate you can give them. I've lost a few customers for this reason.
Treating customers like a car salesman does, is not good. Most of the people I know don't think much of how car salesman treat themUnfortunately the price the UPS sales rep may give is the best he can at the time. When the customer tells them FedEx quoted them a better price the UPS's boss may allow them to quote a better price.
Did you ever shop for a car, go to one dealer and get a price, then go to a second dealer, get quoted a price and tell them dealer #1 could beat that?
Then dealer #2 gives you a better price?
If you're shopping for something you can apply that game to anything, cars, mortgage rates, aluminum siding, etc.
I can't do anything more than I am already doing.
I think a more pertinent question is why are both companies giving the post office so many packages?
I'll beat upstate to it. Cut our pay in the next contract.
Don't think he really wants anyone's pay cut. We have to do it because UPS isn't making any money and could go under any day if we don't make major concessions.He doesn't want our pay cut, just the unborn.