Why does the company continually attempt to treat symptoms instead of fixing problems. There are many issues that the DIAD could assist in preventing or even eliminate completely. Off the top of my head issues like: 1. Sheeting commercial stops closed or NI from 12-1 and after 5. If the DIAD wouldn't let you, problem solved. When the DIAD asks if it's commercial or residential during this restricted time, it could kick it back to us as an illegal entry. 2. COD's that are cashiers check or money orders only could easily have a prompt screen and in fact a prompt is provided for in the new contract (Art. 10 Sec. 2) yet has not been implemented. Why not? Because they are to busy retrofitting trucks with telematics instead of 3 point seat belts. 3. DIAD could assist in helping drivers with a list of exception packages for PM turn in to the BA clerks. Scannable check off. 4. The duplicate stop button is unnecessary. If they don't want to give us credit for another stop then don't unless we differentiate it as a multiple in the consignee or room field. A second year computer student could write these upgrades into the program yet they continue to make us jump through hoops.