Yes I am a customer not an employee. However, I do have an intimate relationship with UPS. My driver was making a delivery today to a somewhat rural area. The road was a one way path. He gets to a certain point in the road where there were cones indicating caution newly paved road. Out comes this 80 year old S.O.B. telling him he cant go down the road and he needs to back out. Mind you he is about 2 football fields on a blind curve and no place but at the end of this road to turn around. The package was a priority medicine package that needed to be delivered. He told the man (with courtesy) he could not back out and would have to continue to deliver his package. Guy goes ballistic! My driver goes delivers the meds and goes about his day. He gets a call from the Hub and what do you know this old bastard files a complaint and now hes got to go back to the Hub and explain. ***? Whos side is UPS on? You all drive those big trucks and maneuver them with great cautions. I have seen many drivers do their magic. You deserve more than a bitch session from management.